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Kendall Miller likes a good challenge.

As Principal at Gibraltar Software his day is filled with them. So imagine our surprise when, over drinks in London earlier this month, he told us how he recently turned the tables on a doubting customer with a challenge of his own:

“Give us 15 minutes to prove our value.”

The statement was so bold we just had to take out our recording equipment and get it on video. Watch to find out how Gibraltar turned the customer into a true believer, with the help of PostSharp, in under 15 minutes.

Do you have your own stories of exceeding customer expectations? Share them with us in the comments below.

-Britt

Just a quick note to remind folks in South Poland that I’m on tour in their region:

  • Monday Nov 22: Katowice
  • Tuesday Nov 23: Wroclaw
  • Wednesday Nov 24: Krakow

Details on GeeksOnTour.

-gael