Support Policies

Scope

We will:

• Answer your questions related to the use of supported components of PostSharp and Metalama.
• Help you find workarounds for issues you might encounter.
• Make economically reasonable efforts to fix blocking issues.

Unless otherwise specified in the Entitlement Page, we do not provide support for:

• Issues that can be resolved by:

  • Using a newer build of the same version.
  • Upgrading to a newer version, if fixing the issue requires significant changes to the older version (at our discretion).

• Using or modifying the software in ways not intended by the documentation or the license agreement.

• Running the software on an unsupported platform.

• Problems caused by third-party products or technologies, except for supported platforms and tools, unless the issue is due to a defect in the supported platform.

• Using low-level APIs of the software, such as libraries starting with:

  • PostSharp.Compiler
  • Metalama.Compiler
  • Metalama.Framework.Sdk
  • Microsoft.CodeAnalysis

  These APIs often require advanced knowledge of Microsoft Intermediate Language (MSIL) or the .NET Compiler SDK (Roslyn).

• Using binaries other than those provided by us.

• Excessive support requests, defined as more than one hour of support time for every $500 spent in the last 12 months, excluding time spent fixing bugs identified by us.

• Submitting support requests without involving senior or qualified software developers. Since we do not have a level-1 support team, all requests are handled directly by senior developers, and we expect the same level of expertise from the requesters.

• Repeatedly submitting support requests without first reviewing the FAQ, documentation, or samples on our support site.

• Attempting to build the software from source code unless you have purchased a subscription that includes source code access.