Overview
This section outlines the principles and guidelines that govern how we maintain our products and deliver support services.
Note
These policies are intended as guidelines and are implemented on a "commercially reasonable effort" basis. We reserve the right to modify these policies, or to make exceptions, at any time without prior notice.
The following pages provide detailed information about our support policies:
| Page | Description |
|---|---|
| Scope | Defines the scope and limitations of our support services. |
| Supported Platforms | Explains the criteria for determining which versions are supported. |
| Supported Components | Describes how support and maintenance services apply to various packages and identifies projects for which we assume no responsibility. |
| Versioning and Servicing Phases | Outlines the phases of versioning and servicing. |
| Service Levels | Details the benefits included in different service levels and their alignment with purchasable products. |
| Bug Prioritization | Explains how we assign bug severities and when we resolve them. |